Booking Information

Keeping You Safe

At Royal & Derngate, people are at the heart of everything we do, so your safety and health is our top priority. We want you to rest assured that Covid-safe regulations will be in place when you next visit us for a performance.

The following measures will be in place:

• All auditorium and front of house spaces are subject to rigorous cleaning and sanitising between performances.
• Touch free hand sanitising points are available around the building and we’d encourage you to use these as you enter.
• The wearing of face coverings is strongly recommended, especially while moving around inside the venue. Not only is this a courtesy to your fellow audience members but in doing so, you continue to prioritise the safety of our essential front line staff. They will all continue to wear face coverings.

• We are now a cash-free venue, in order to reduce contact at our bars and Box Office. We accept all major credit and debit cards, Apple Pay or Google Pay. You can also pay with National Theatre Tokens or Royal & Derngate gift vouchers.

• We are using e-tickets which can be checked hands free. If your tickets were carried over from an earlier re-scheduled date you will receive a new updated set to the email address on your account no later than 48 hours before the show. You can either print these off or present them for scanning on your phone.

• We are encouraging patrons to bring as few personal belongings as possible. Do make sure you have something warm to wear – our increased ventilation and airflow means it may feel a few degrees cooler than normal.

• If you have any access requirements, please alert us when you arrive so we are able to help accommodate you appropriately and help avoid any unnecessary queuing.

• In line with our ‘Book with Confidence, Exchange with Ease’ pledge, adopted in conjunction with UK Theatre, if you cannot attend a performance due to Covid, our Box Office team will be happy to exchange your tickets to another performance or issue a credit note up to 24 hours prior to the show.

We are proud to be a See It Safely accredited venue, in association with Society of London Theatres and UK Theatre.

To find out more about See It Safely, click here.

 

Concession prices are available for individual shows where stated and may be offered to under 16s, over 60s, Students, Jobseekers and Disabled Patrons. Discounts vary on each production and on individual performances.

Disabled Patrons who require assistance when visiting the theatre can also request a free ticket for their companion/carer. Click here for more information about ways to make your visit simpler.

Only one concession applies per ticket. Concessionary price tickets must be requested at the time of purchase as discounts cannot be applied retrospectively. Proof of status will be required on the first purchase of a concessionary ticket and can be checked on any subsequent ticket purchase.

A transaction charge of £3.50 applies to all bookings over £20, except for our members, Disabled Patrons and Group Bookers. This charge is only applicable per-booking and not per-ticket.

The transaction charge exists to support the running costs of Royal & Derngate. As ticket revenue is divided between many different parties, an increase in ticket prices may not necessarily benefit the theatre. By adding a transaction charge, we ensure that every penny goes directly to Royal & Derngate.

We will continue to charge a ‘per booking’ charge, not ‘per ticket’, which makes our charges lower than many other theatres. We will continue to tell you about these charges, whether you are booking online, over the phone or at the counter.

A family ticket is a discounted ticket for a family of four (max. 2 adults). Family tickets can only be bought on selected shows and the prices for these vary from show to show. When buying a family ticket online first select your seats and then choose ‘family of 4’ for all four tickets when asked to select your ticket type.

You can select which seats you would like in the auditorium by simply choosing the performance you want to see, along with the area that you would like to sit in. Click on your preferred available seats on the auditorium map and proceed to the checkout. If you need to change your selection, click on the highlighted seats again to deselect. Alternatively, you can select ‘Best Available’ as your area choice and the website will allocate you the best tickets available at that time.

For performances in our Underground spaces, there is no option to select your own seats, so please select ‘Best Available’.

You will receive a confirmation email as soon as your booking is complete.

If you have a promotional code, please enter it in the box provided at the start of the booking process and click the ‘Add Code’ button. Once you see the message ‘Promotion Code has been applied’, proceed with your booking as normal and the prices will be updated accordingly.

Please note: If you are shopping online using a promotional code, you will only be able to book tickets for that particular show. If you wish to book for anything else at the same time, please complete the promotional transaction first and then start the booking process again.

To book online using Royal & Derngate gift vouchers, enter the voucher code in the relevant box when completing the payment stage of the booking process. We are unable to redeem National Theatre Tokens online at present, but are happy to accept them for transactions made in person at the Box Office or by calling 01604 624811.

During the busy Christmas period please allow up to 14 working days for Gift Vouchers to arrive via post or collect from our Box Office.