How To Book
Box Office: 01604 624811
Group Booking line (for Groups & Schools): 01604 620066
Box Office Opening Hours
Our Box Office counter and telephone lines are open from 10am (10.30am on Mondays) with telephone lines closing at 6pm and the Box Office counter closing 15 minutes after the last performances commence or 6pm on non-performance days. On Sundays and Bank Holidays, Box Office is open an hour and a half before the start time of the first show and closes 15 minutes after the final performance begins.
From January our Box Office counter will open from 12noon. On Sundays and Bank Holidays they are open from 1 hour and 30 minutes prior to the first performance commencing. You can pay by cash if booking in person or by Visa, Mastercard, Visa Delta or Electron. Book in person: Mon 10.30-6pm and Tue – Sat: 10am-6pm (or 15 minutes after the final performance has commenced).
To contact Box Office outside of these hours email [email protected]
Concession prices are available for individual shows where stated and may be offered to under 16s, over 60s, Students, Jobseekers and Disabled Patrons. Discounts vary on each production and on individual performances.
Disabled Patrons who require assistance when visiting the theatre can also request a free ticket for their companion/carer. Click here for more information about ways to make your visit simpler.
Only one concession applies per ticket. Concessionary price tickets must be requested at the time of purchase as discounts cannot be applied retrospectively. Proof of status will be required on the first purchase of a concessionary ticket and can be checked on any subsequent ticket purchase.
A transaction charge of £3.50 applies to all bookings over £20, except for our members, Disabled Patrons and Group Bookers. This charge is only applicable per-booking and not per-ticket.
The transaction charge exists to support the running costs of Royal & Derngate. As ticket revenue is divided between many different parties, an increase in ticket prices may not necessarily benefit the theatre. By adding a transaction charge, we ensure that every penny goes directly to Royal & Derngate.
We will continue to charge a ‘per booking’ charge, not ‘per ticket’, which makes our charges lower than many other theatres. We will continue to tell you about these charges, whether you are booking online, over the phone or at the counter.
For performances in our Underground spaces, there is no option to select your own seats, so please select ‘Best Available’.
You will receive a confirmation email as soon as your booking is complete. Posted tickets should arrive within 5-10 working days of booking. Please note, if the performance you are booking for is scheduled for less than 7 days time, your tickets will be held at Box Office for collection.
Please note: If you are shopping online using a promotional code, you will only be able to book tickets for that particular show. If you wish to book for anything else at the same time, please complete the promotional transaction first and then start the booking process again.
During the busy Christmas period please allow up to 14 working days for Gift Vouchers to arrive via post or collect from our Box Office.