General
The Management reserves the right to refuse admission or request any ticket holder to leave the theatre and take appropriate action to enforce this right, to change the advertised programme or casting of any performance without notification, and to provide alternative seats to those purchased of the same or greater value. Tickets are required for each child attending a performance. Parents are reminded that some performances are not suitable for young children. If you encounter any problems at a show please let one of our House Managers know immediately and they will endeavour to rectify the problem. Latecomers will not be admitted until a suitable break in the performance. Royal & Derngate is a strictly no smoking building. Please ensure that mobile phones, watch alarms and pagers are switched off. The use of cameras, video and tape recording equipment is strictly prohibited in all areas of Royal & Derngate. Ticket holders consent to the recording and filming of themselves as audience members. Tickets cannot be sold or offered for sale by customers from Royal & Derngate’s premises except from the Box Office. Only tickets purchased from our Box Office or our approved agents are valid for admission. Reselling a ticket for profit or commercial gain makes it void and the ticket holder may be refused entry.

Exchanges or Refunds
Tickets are sold subject to availability and are non-refundable once purchased. Where an event has sold out we will endeavour to sell unwanted tickets, up to 24 hours before the event, on the understanding that a Gift Voucher to the value of the tickets (excluding transaction fees) will be supplied upon resale.  Where time permits, the original tickets must be returned to the Box Office before resale can be considered.  In certain circumstances (and at the Box Office Manager’s discretion) we may be able to exchange tickets within the same production provided we receive the original tickets back and have 24 hours notice on the understanding that an admin charge of £1.50 per ticket will apply.  Members of our Friends & Gold Supporters scheme are able to exchange tickets within the same production free of charge.  Where tickets are being exchanged we and are unable to hold alternative seats pending receipt of original tickets.

Payments
Payments can be made in cash (if buying in person) or the following credit and debit cards – Visa, MasterCard, Visa Delta, Maestro, Electron and Solo. Tickets booked and paid for within 7 days of a performance will be kept at the Box Office for collection. Reservations must be paid for within 4 days of booking. We are unable to reserve tickets without payment in the four days prior to the performance. We don’t generally accept personal cheques except for group and subscription bookings, or for membership renewals. Tickets and memberships paid for by cheque will not be released until payment has cleared.

Discounts/Concessions
Patrons must state discounts they are entitled to at the time of booking, as they cannot be applied retrospectively. When a customer books a concession rate ticket for the first time, we will ask customers to collect their tickets from the Box Office and provide proof of concession status.

The management reserves the right to introduce discounts and other price changes without notice. Discounts and special offers may be limited or subject to availability. We offer discounts for registered disabled patrons for all performances. Disabled patrons qualify for a concession rate and those customers who require assistance when visiting the theatre can also get a free ticket for their companion/carer. Concessionary rates do vary according to performance, so please check with the ticket office when booking.

Booking Fee
All bookings of £15 and over are subject to a £3 transaction fee, excluding Friends, Gold Supporters, Artistic Director Circle members, disabled patrons, and Group bookings. It is only applicable per-booking and not per-ticket.

It has been introduced to support the running costs of Royal & Derngate. As ticket revenue is divided between many different parties, an increase in ticket prices may not necessarily benefit the theatre. By adding a small transaction charge, we ensure every penny goes directly to Royal & Derngate.

Ticket Delivery and Collection
Tickets will be sent out by second class post if requested where time permits. If the performance is within 7 days of purchase, tickets will be held care of the Box Office and may be collected on presentation of the Debit/Credit Card used to make your booking.